Returns & Refund Policy

1. Nature of Perishable Dairy Goods

Black Gold Farm produces 100% natural, unpasteurized/minimally handled raw A2 milk, cultured curd, fresh paneer, and artisanal Vedic ghee. Because fresh dairy products are highly perishable and cannot be restocked or resold once handed over, traditional return policies do not apply. However, we stand unconditionally behind the freshness, purity, and hygiene of every bottle and pack delivered.

2. Order Cancellations

• Standard E-Commerce Orders: Orders may be cancelled with zero penalty prior to dispatch by accessing your Customer Orders dashboard or contacting support.
• Daily Milk Subscriptions: Subscription dispatches can be paused or cancelled at any time with at least 12 hours advance notice before the next scheduled morning run (before 6:00 PM previous evening).

3. Damaged, Spilled, or Defective Handover

If a bottle is broken, the security seal is breached, or the outer container is visibly spilled upon delivery, you may reject the affected item immediately at the doorstep. Please notify our support team within 4 hours of delivery with a quick photograph via WhatsApp or email. We will issue an instant replacement in the next delivery slot or credit the full amount to your wallet/original payment method.

4. Quality Complaints & Raw Milk Curdling

If fresh raw milk curdles upon gentle boiling within 3 hours of on-time delivery (and provided the milk was stored below 4°C upon receipt), we will replace the batch completely free of charge or refund the unit cost.

5. Refund Processing Timeline

Approved refunds for online payments (UPI, Cards, Net Banking) are initiated within 24 business hours and credited back to the original source account within 3 to 5 business days, depending on your banking provider.

6. Non-Refundable Conditions

• Milk left unattended in direct sunlight or room temperature for extended durations after delivery handover.
• Incorrect address or non-availability of recipient leading to spoiled deliveries.
• Subjective flavor preferences for natural seasonal milk fat variations (e.g. natural winter/summer lactation shifts).