Customer Knowledge Base
Frequently Asked Questions
Have questions about our indigenous A2 herd, raw milk cold-chain, delivery slots, or bilona ghee making? Explore factual answers below.
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Contact Farm SupportA2 Milk & Dairy Purity
Our milk comes exclusively from purebred indigenous Gir cows and Murrah buffaloes. Indigenous Indian breeds naturally produce the A2 beta-casein protein variant, which is easier to digest and gentler on the stomach. Our milk is 100% raw, unadulterated, and free from synthetic hormones or chemical preservatives.
No. We maintain a strict zero-hormone and zero-chemical policy. Our cows and buffaloes are nurtured with ethical Vedic care, comfortable climate-controlled sheds, and balanced hydroponic nutrition.
We utilize an automated touchless pipeline milking parlour that transfers milk directly into chilling tanks at 4°C within 15 minutes of milking. This prevents any human contact, keeps bacterial counts exceptionally low, and preserves natural farm-fresh enzymes.
Unlike commercial ghee made by heating industrial cream directly, authentic Vedic Bilona Ghee is made by culturing whole A2 milk into curd, churning the curd with a two-way wooden bilona into makkhan (cultured butter), and then simmering the butter slowly on a low flame in traditional earthen pots.
Ordering & Subscriptions
You can place a daily subscription or recurring order through our online shop or by contacting our farm office on WhatsApp (+91 98765 43210). We deliver fresh morning batches between 6:00 AM and 8:30 AM.
Yes. You can manage your subscription orders directly in your customer account dashboard or by messaging customer support at least 12 hours prior to the next morning dispatch.
We accept UPI (Google Pay, PhonePe, Paytm), Net Banking, Credit/Debit cards, and Cash on Delivery (COD) for eligible local delivery routes.
Delivery & Packaging
We currently serve Satara city, Karad, and select morning delivery corridors along the Pune-Bangalore highway. We also fulfill regional courier dispatches for non-perishable artisanal products like Vedic Bilona Ghee across Maharashtra.
Our fresh raw milk is delivered in sanitized, food-grade reusable glass bottles or insulated food-safe seals to prevent microplastic leaching and maintain optimal cold-chain hygiene.
Orders of ₹500 and above qualify for free home delivery. For smaller orders below ₹500, a standard nominal delivery fee of ₹40 applies.
Storage & Freshness
Store the milk immediately in your refrigerator at 4°C or below. Because our milk contains no artificial preservatives, we recommend boiling raw milk within a few hours of delivery and consuming within 48 to 72 hours.
Our fresh malai paneer is made fresh each morning and has a refrigerated shelf life of 3 days. Our thick set probiotic curd stays fresh for up to 4 days under continuous refrigeration.
Farm Visits & Education
Yes! We welcome families, students, and organic dairy enthusiasts to visit our 45+ acre farm to see our grazing pastures, milking parlour, and hydroponic fodder bays. Visits are scheduled by prior appointment during visiting hours (6:00 AM - 8:00 PM).
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