Privacy Policy

1. Information We Collect

When you register an account, make a purchase, or submit a contact enquiry on Black Gold Farm, we collect necessary personal details to fulfill your orders and maintain service excellence:

• Personal Identification: Full name, mobile phone number, email address.
• Delivery Logistics: Residential/commercial addresses, apartment numbers, landmarks, pincodes, and delivery notes.
• Transactional Records: Order item history, order quantities, invoice numbers, and payment gateway transaction references (we do not store sensitive credit card CVV or banking passwords).
• Customer Support Logs: Inquiries submitted via contact forms, complaints, and delivery feedback.

2. How We Use Your Information

• To process, dispatch, and deliver your daily fresh milk, ghee, and dairy orders.
• To communicate order confirmation notifications, delivery status alerts, and payment receipts.
• To respond to customer support inquiries and resolve quality complaints.
• To maintain internal ERP accounting, audit compliance, and route optimization.

3. Third-Party Data Sharing

We never sell, rent, or trade your personal information to third-party advertisers. We share customer information only with trusted service partners strictly necessary for operations:

• Payment Processors: Secure PCI-DSS compliant payment gateways (e.g. Razorpay, UPI aggregators) to process online transactions.
• Delivery Logistics: Dedicated farm route drivers and courier partners who require your name, address, and phone number to complete physical handover.
• SMS / Notification Gateways: To transmit automated OTPs and delivery dispatches.

4. Data Security

We utilize industry-standard cryptographic practices (bcrypt password hashing, SSL/TLS data transmission, role-based access control, CSRF tokens) to protect your personal information against unauthorized access, alteration, or disclosure.

5. Your Privacy Rights

You have the right to access, review, update, or delete your personal account data at any time by logging into your Customer Profile or by emailing our privacy officer at info@blackgoldfarm.com.